Terms of sale

1. Plans and prices

The plans (WaaS Studio, Agency plan, done-for-you service) and their prices are those displayed on the website at the time of purchase. Prices are shown excluding tax; the VAT applicable to your situation is calculated and shown before payment.

We may change our prices for the future. Subscribers are informed by e-mail at least 30 days before the change takes effect and may cancel before that date at no cost.

2. Subscribing and paying

The subscription is taken out online, per published website. Payment is handled by our payment provider (Stripe); we do not store your card details.

Depending on your choice, the subscription is billed monthly or yearly, in advance, and renews automatically until cancelled. Invoices are available in your dashboard and sent by e-mail.

A promotional code or referral benefit applies under the conditions shown at checkout; it can only be combined with others if expressly stated.

3. Changing plan

You can switch plan at any time from your dashboard. The price difference is calculated pro rata for the remaining period. If you move to a plan with fewer features (for example fewer languages), what is no longer included is hidden from your website, not deleted.

4. Term, cancellation and pause

There is no minimum commitment. You can cancel at any time from your dashboard, without supporting documents: cancellation takes effect at the end of the period already paid, and your website stays online until then. The current period is not refunded, unless the law provides otherwise.

You can also pause the subscription for 1 to 3 months. Billing is suspended and your website shows a holding page; it goes back online automatically at the end of the pause, or sooner if you resume.

5. Failed payments

If a payment fails, we notify you by e-mail and retry the charge. If the payment is not settled within the grace period stated in our e-mails, the website is paused. It goes back online as soon as payment is settled. A website left paused for more than 90 days may be deleted after a final warning.

6. Right of withdrawal

The service is intended primarily for professionals, who do not benefit from the statutory right of withdrawal.

If you act as a consumer, you have 14 days from the date of purchase to withdraw without giving a reason. If you ask for the service to start immediately (publication of your website), you will pay the amount corresponding to the period already used, calculated pro rata. To withdraw, write to us at the address above or use the cancellation function in your dashboard.

7. Warranty and support

We provide the service with care, but without any guarantee of commercial results (traffic, search ranking, sales). The technical performance of your website (speed, accessibility) also depends on the content you add, notably photos.

Support is provided by e-mail; WaaS Studio and Agency subscribers receive priority handling.

8. Disputes and mediation

Belgian law applies. Consumers may use the Belgian Consumer Mediation Service (mediationconsommateur.be) free of charge, as well as the European online dispute resolution platform. Before taking any action, please contact us so we can look for an amicable solution.